IT Associate

This is a remote position.

• Always strive for customer first attitude
• Maintain shared spreadsheet as needed for all teams involved
• Update tickets accordingly and transfer of data to the spreadsheets
• Work with all teams involved for process updates and changes to tickets and documents
• Act as liaison between all teams involved, keeping record of all meetings and documents
• Work with newly hired users to ensure an excellent day one experience

Requirements

Skills:

• 2-5 years’ experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people
• Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
• Create exceptional documentation in the form of SOP’s, end user and multi team documentation
• Strong Excel and tracking skills
• Strong technical aptitude–ability to quickly learn new concepts and tools.
• Strong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI).
• Excellent writing and proofreading skills.
• Excellent work ethic and strong intellectual curiosity.
• Ability to work quickly, efficiently, and multi-task.
• Desire and ability to innovate and improve upon current processes.